Almost invariably, the chatbot answers were rated as three or four times as reliable as the ones from the poor wee humans.
But here's the most striking part: The chatbot answers, on average, were rated seven times as empathetic as the ones from humans.
It's as if the unfeeling android Mr. Data figured out how to convincingly emulate Dr. Crusher's comforting bedside manner.
Give those medical chatbots access to people's individual medical records, and they could offer more precisely directed advice.
Healthcare AI startups will want the cheapest versions with the most financial bang, which won't necessarily have the best patient outcomes.
Persons:
feely, San Diego lurked, I'm, ChatGPT, John Ayers, Ayers, —, chatbot, they're, That's, They're, Teva Brender, Brender, Jonathan Chen, Greg Corrado, isn't, Adam Rogers
Organizations:
University of California, UC San Diego, Pew Research Center, Harvard, Google, Stanford University School of Medicine, Food and Drug Administration, Healthcare
Locations:
San Diego, San Francisco